Agreement to these terms
These terms govern your access to and use of MedicalQR. By creating an account or using the service, you agree to these terms and the Privacy Policy.
If you use MedicalQR for another person, you confirm that you have authority to manage their information and permissions.
The MedicalQR service
MedicalQR helps you organize a Medical ID, create privacy-based profile views, manage trusted contacts, and provide QR access to approved emergency information.
Features may evolve over time. We may improve, replace, or discontinue features while taking reasonable steps to protect account access and information.
MedicalQR SMS Alerts
MedicalQR.tech, operated by Divoti Inc., sends SMS alerts to emergency contacts added by a MedicalQR user. A contact receives a one-time notice when added, and an alert each time the user's medical QR code is scanned. Message frequency varies with scans. Msg & data rates may apply. Reply STOP to opt out at any time; reply HELP for help. Support: www.medicalqr.tech or (800) 972-0309. Carriers are not liable for delayed or undelivered messages.
Contacts and consent
Before you add anyone as an emergency contact with a mobile number, you must have their prior consent to receive emergency text messages from MedicalQR.tech about you or the person you manage. When you add a number, you confirm that consent in the app, and we record the date, time and account that confirmed it.
You are responsible for complying with the communication laws that apply to you and your contacts, such as the U.S. Telephone Consumer Protection Act (TCPA), CAN-SPAM, Canada’s Anti-Spam Legislation (CASL) and similar laws in other countries. Only add numbers and email addresses that belong to people who expect to hear from MedicalQR about you.
Every contact receives a one-time notice when added, and can reply STOP to any text to stop all texts from MedicalQR. A number that has opted out is never texted again unless that person replies START.
- Do not add a person, number or email address without the owner’s consent.
- Do not add numbers that are not real people’s phones, such as premium-rate, virtual, test or made-up numbers.
- Do not add or change contacts, or scan items, in order to generate messages rather than to keep emergency details current.
Fair use of the service
MedicalQR is for real emergency information and alerts. To keep messaging reliable and to prevent abuse such as SMS pumping (generating texts to numbers to earn or cause charges), we apply limits. For example, each account can trigger a limited number of new-contact notices per day, scan alerts are limited per item per hour, and the number of people and contacts per account is limited. Messages over a limit may be delayed or not sent.
If we reasonably believe an account is adding contacts without consent, generating artificial or fraudulent messaging, or otherwise abusing the service, we may limit messaging, suspend or close the account, report the activity where required, and recover the messaging and carrier costs the abuse caused, to the extent permitted by law.
Emergency limitations
MedicalQR supports access to information; it is not an emergency dispatch service, medical provider, or substitute for professional judgment. In an emergency, contact the appropriate local emergency service.
QR visibility, device connectivity, browser permissions, contact availability, and third-party communication services can affect whether information or notifications are available. Do not rely on MedicalQR as the only source of medical identification or emergency communication.
Your account responsibilities
You are responsible for keeping your account credentials confidential, maintaining accurate information, and reviewing your Medical ID after health or contact details change.
- Use accurate emergency and medical information.
- Assign profile access only to people you trust.
- Keep your QR and signed-in devices reasonably secure.
- Notify support if you suspect unauthorized account access.
Medical ID content and permissions
You retain responsibility for the information you enter. You grant MedicalQR the limited permission needed to display and process that information according to your settings.
You must not upload unlawful, misleading, harmful, or rights-infringing content, or use another person’s information without appropriate permission.
Acceptable use
You may not interfere with the service, attempt unauthorized access, misuse QR routes, impersonate another person, probe security controls, send messages to people who have not consented, or use MedicalQR in a way that harms another person or violates applicable law. See also Contacts and consent, and Fair use of the service.
Availability and changes
We aim to provide a dependable experience, but availability is not guaranteed. Maintenance, connectivity, device settings, or third-party services may cause interruption. We may suspend access when reasonably necessary for security, legal compliance, or service integrity.
Disclaimers and liability
MedicalQR is provided on an “as available” basis to the extent permitted by law. We do not provide medical advice or guarantee that information entered by a user is complete, accurate, or clinically appropriate.
To the maximum extent permitted by law, MedicalQR is not liable for indirect, incidental, special, consequential, or punitive damages arising from use of or inability to use the service.
Account closure
You may stop using MedicalQR and request account deletion through the available account controls. We may restrict or end access for material violations of these terms, security threats, or unlawful use.
Changes to these terms
We may update these terms to reflect product, legal, or operational changes. The updated date at the top shows when the current terms took effect. Continued use after an update means you accept the revised terms where permitted by law.